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FAQ's
Here are some of the frequently asked questions about our products and services.
- 1. How do I order for Edurite CDs online?
Ordering CDs online is very simple. Just follow the instructions given below and you will be able to place an order, which will reach you in 5-7 working days.
1. Visit www.edurite.com
2. Click on ‘Account’ tab on the top right hand corner of the page.
3. If you are a new customer, then give in your details to create an account. Alternatively, if you are an existing customer, use your login ID and password and login to the account.
4. At the bottom of the screen you will find the various categories of books and CDs.
5. Click on any of them and browse through the list of books and CD’s.
6. Click on ‘add to cart’ icon at the bottom of the each CD/Books listing.
7. Repeat the process for any number of CDs and books that you wish to purchase.
8. After adding each item to the cart, you will be taken to the ‘Shipping’ page.
9. If you are a new customer, you will need to fill in your postal address. Click on ‘Save and Continue’ to continue purchasing.
10. If you are an existing customer, you will find your address and can simply proceed to the next step of choosing the payment option and continue the payment cycle to order the books/CDs of your choice. In case of credit card/debit card/net transfer/cash card, you will receive an e-mail within 24 hours of confirming your payment. The product will reach you in 5-7 working days or in case of remote areas, it might almost take a week or 10 days. You will be mailed the tracking number on the email ID provided by you.
2. What are the different modes of payment available to me?
We offer the following modes of payment:
1. Credit Card
2. Debit Card
3. Net Banking
4. Cash on delivery to particular areas only
5. Bank Deposit
6. Direct cash and delivery
For further queries or assistance regarding payment options, please send an e-mail to sales@edurite.com. You can also reach us at - 7829290004.
3. What does depositing in the bank mean?
This is one of the options available for purchase of books, CDs and online courses. Customer will need to make a deposit in the bank for the particular CD. Once you deposit the money in our account, you will be given a receipt, which you have to scan and send us at cs@edurite.com. We will ship your products after receiving the scanned copy of the receipt.
The account details are given below.
|
Account Name |
Pearson Education Services Pvt Ltd |
|
Current Account No. |
32042461579 |
|
Bank Name |
SBI |
|
Branch Name & Address |
Jayanagar 2nd Block Branch, Bangalore, India. |
|
Branch Code |
03286 |
|
IFS CODE |
SBIN0003286 |
4. If I reside in Bangalore, can I come and pick up the products directly from the Pearson office?
Yes, you can directly pick up the products from our office. Please send an e-mail to sales@edurite.com with details such as your name, address, phone number and the products that you require. Also, please clearly state the date and time you will come and pick up the products. Preparation of an invoice and delivery of products takes about 15-30 minutes.
5. How can I track the order after the product is shipped?
Soon after the product is shipped, it will be assigned a number which is known as the tracking number. Every customer will receive a mail informing them of their product shipment along with the booking ID and tracking number. This tracking number can be used by you to track your products. Alternatively, you can also call our customer service at 080-30461059, who will be able to help you further.
6. How can I purchase the online courses?
Purchasing online courses are very easy. Here are the steps to help you buy the course.
- Visit www.edurite.com
- Click on "Account" tab on the top right hand corner of the page.
- If you are a new customer, then give in your details to create an account. Alternatively, if you are an existing customer, use your login ID and password and login to the account.
- At the bottom of the screen you will find the list of all the online courses offered by Edurite.Click on any of them and browse through the list.
- Click on "add to cart" icon at the bottom of the online course.
- Repeat the process for any number of courses which you wish to purchase.
- After adding each new item to the cart, you will be taken to the 'Shipping'page.
- If you are a new customer, you will need to fill in your postal address. Click on "Save and Continue" to continue purchasing.
- If you are an existing customer, you will find your address and can simply proceed to the next step of choosing your payment option and continue the payment cycle to order the online course of your choice.
7. What is Direct Cash and Delivery?
A customer can walk into our office at the address given below, pay cash and buy the products. This is called Direct Cash and Delivery.
Pearson Education Services
No.10, 3rd Main, Ashwini Layout,
Intermediate Ring Road,
Ejipura, Kormangala,
Bangalore-560047
8. Can I pay through credit card at the Pearson office?
No, we accept only cash in our office.
9. How long are the online courses, CDs valid?
The CDs and online courses are valid for a period of 1 year from the date of activation.
10. Do you offer any discounts on purchase?
We do have promotional offers on our products which will be displayed in our website. Apart from this there are no discounts offered on purchases.
If you are looking for bulk purchase of CD’s or books, please call us at 7829290004 or mail at cs@edurite.com and we will be happy to assist you further.
11. Who should I contact for any enquiries regarding installation or any other technical errors?
Please call our technical support team at 080-30461038 or send a mail to support@edurite.com between 9.30 AM and 6.30 PM, from Monday to Friday.
12. Who should I contact for any enquiries regarding delay in delivery of products or any other issues?
Please mail us at cs@edurite.com or reach us at 080-30461059 for any further enquiries.
13. Is the entire syllabus covered in the CD?
We ensure that there is maximum coverage of the syllabus. The content is designed to suit the requirements of all the students. All the important topics are covered to help the student excel in the exams.
14. Do you provide Model question papers/ previous question years papers with the CD?
No, we do not provide any model question papers/ previous question papers with the CD.
15. Is the content relevant to the syllabus?
Yes, the content of the CD is designed based on the guidelines of NCERT. It is crafted by a panel of experts and educationalists. This provides the learners a self paced, self styled, flexible and a commendable learning experience.
16. Can we play this CD in a DVD player?
No, this CD can be played exclusively on a Computer system. Here are a few minimum requirements for the system (Computer):
Operating system : Windows 2003 or Windows XP or Windows Vista or Windows 7.
CPU : IBM PC/AT or a Compatible Processor or 1.5 GHz or Faster
RAM : 512 MB RAM
Screen Display : 1024 x 768 Pixels, 32 bit color
HDD Space : 150 MB Free Space on Hard disc
Other : CD or DVD ROM, Audio Device and a Pointing device.
17. Does this CD support the Mac Operating system?
No, our CD’s don’t work in the Mac OS. This CD can only be played in a system with the following Windows Operating system like Windows 2003, Windows XP, Windows Vista and Windows 7.
18. Can we install this CD in multiple systems?
No, this is a licensed CD and can be installed only in a single PC.
19. Where can I find the CD key?
You can find the CD key inscribed on the back leaf (Inlay card) of the CD cover. The CD key is an alpha-numeric pattern written in bold letters. You need to key in the CD Key as specified in the Inlay card. (In capital letters without any spaces).
20. Is it mandatory to insert the CD in the CD/ DVD drive each time you wish to view the animations after installations?
Yes. Since these CD’s are run time CD’s they have to be inserted in the CD/ DVD drive each time you wish to view the animations.
