FAQ's

 

“MY Account” & My Orders
  • 1. What is “My Account”?
  • 2. What is “Wish List”?
  • 3. How do I order Specadel DVDs/CDs/Books online?
  • 4. How can I track the order after the product is shipped?
  • 5. Do you offer any discounts on purchases?
  • 6. Do you offer any free products?
  • 7. How can I purchase the online courses?
  • 8. What do I do in case there is a genuine case of a damaged product or a similar issue after delivery?
  • 9. Can I visit your office and collect the products?
  • 10. Why should I give a missed call or SMS to confirm the order?
  • 11. Can the data from the USB be copied or installed and can I reuse it for my personal use?

 

Non–order Related

 

Payments
  • 1. What are the different modes of payment available to me?
  • 2. What does depositing in the bank mean?
  • 3. What are the shipping charges?

 

Returns & Refunds

 

Validity

 

Enquiry Contact Numbers

 

CD/DVD Content Queries
  • 1. Is the entire syllabus covered in the DVD/CD?
  • 2. Do you provide Model question papers/ previous question years papers with the DVD/CD?
  • 3. Is the content relevant to the syllabus?
  • 4. Are there any demos available?

 

CD/DVD Technical Queries
  • 1. Can we play this CD/DVD in a DVD player?
  • 2. Does this CD/DVD support the Mac Operating system?
  • 3. Can we install this CD/DVD in multiple systems?
  • 4. Where can I find the CD/DVD key?
  • 5. Is it mandatory to insert the CD/DVD in the CD/ DVD drive each time you wish to view the animations after installations?